Communication between a business and its customers is crucial. In the “digital age”, Unified Communication (UC) solutions are one of the fastest rising and most popular tools. More and more businesses are turning to this form of efficient communication.
It goes far beyond a simple reason like convenience. A solution like this can redefine how you communicate and market content to your clients and own staff. Having great communication is something you need in place before all else.
Instead of using phone lines, UC turns your audio signals into digital ones. All calls are made through an encrypted internet connection. Immediately providing considerable security to your business communications system. This applies to phone calls, faxes, emails and text messages. Today’s businesses require that level of security when dealing with personal and sensitive information. A unified communication platform helps ensure information is safe and secure.
Lower Costs, Improved Scalability
Whether your business is small or large. A cloud-based UC platform can scale the service up or down as needed, in real time. With options to pay for traffic or data instead of a set rate, there’s plenty of flexibility in this type of solution. Customized packages and piecemeal options allow you to choose the exact capabilities that work for you and your business. The logistics are also incredibly simple. You don’t have to purchase any hardware or modify your current technology. Everything goes through a single cloud-based server which makes upgrades and maintenance simple and easy for everyone involved.
UC gives you back control
This solution provides you with a single and integrated platform connecting mobile devices, desktop computers and staff. Streamlining everything onto the one platform makes life much easier. All information in the one central place and ability to make changes in real time. This allows your business to run smoothly and your employees have the ability to focus on their tasks and easily communicate with clients and customers. With cloud based UC all infrastructure equipment is stored off-site. This frees up valuable office space and removes any complications. Your connected devices are ready to use, whether it’s a phone, your computer, or an app on your smartphone. You’re connected.
UC gives you back Time
Beyond the financial savings UC options also offer unique features that will cut down on time spent communicating with others. Options such as short-number dialing remove the need for an area code, for example. Since all of your devices will be unified across the network, you can also answer and transfer to any of your connected hardware either in your office, or at another location. Constant communication and fast response time have always been a staple of quality customer service. A UC platform empowers to provide these things consistently.
Times are changing. The days of flying in out of office executives or pulling all staff away from their desks for a meeting are over. Today we utilize things like video conferences, and group messaging to collaborate with other key members of the business simultaneously. Today’s UC platforms allow you to host a video, web, or telephone conference on the fly. It doesn’t matter where your employees are located, as long as they have internet access, they can connect and share ideas or concepts in real-time (which can be recorded for future reference).
Today’s business world is connected and constantly communicating. UC is truly one business tool that can have an immediate positive impact on your staff and clients.
If you would like to discuss Unified Communications further, talk to us today.